FAQ Policy Page

Last updated: Today

Frequently Asked Questions

How long does shipping take?

Orders are usually processed within 1 to 3 business days.

After dispatch, delivery usually takes 3 to 7 business days.

Delivery times are estimates and may vary during busy periods or due to carrier delays.

Where do you ship from?

Some orders are shipped directly from our trusted suppliers.

This may include suppliers located overseas, including China.

We do this to make fulfillment more efficient and avoid unnecessary handling delays.

Do you offer free shipping?

Yes, we offer free shipping across the United States.

Do you offer returns?

Yes, Harbor & Willow Boutique offers a 30-day money-back guarantee.

Please contact us within 30 days of receiving your order at:

info@harborwillowboutique.com

How do I start a return?

Email us at:

info@harborwillowboutique.com

Please include your name, order number, reason for the return, and photos if the item is damaged, defective, or incorrect.

Who pays for return shipping?

For returns due to a change of mind, size exchanges, or unwanted items, the customer is responsible for return shipping costs.

If the approved return address is with our supplier in China, the customer is responsible for shipping the return to that address.

This does not limit your rights under applicable U.S. consumer protection laws.

When will I receive my refund?

Once your return has been received and approved, we will process your refund to your original payment method.

Your bank or payment provider may need additional time to complete the refund.

What if my item is defective or incorrect?

Please contact us as soon as possible at:

info@harborwillowboutique.com

Include your order number, a description of the issue, and clear photos.

We will review the issue and help you with the next steps.